Döcke thanks you for choosing attic stairs and guarantees high quality of the product and its long lifetime only in case of proper installation in accordance with the instructions for assembly and service regulations.
Döcke comes with a three-year warranty from the date of purchase.
The company guarantees that the products are free from manufacturing and assembly defects and correspond to the accepted standards and safety norms.
Products are under warranty only If it is a manufacturing defect. A case is under warranty only if you have valid Warranty Card proving the purchase.
We do not provide warranty to the product defects resulted from the improper use:
- direct mechanical impact which leds to external appearance damage, cracks or breakage;
- animal, insect affection and chemical or abrasive exposure
- swelling of the wooden elements as the result of the use in the facilities with non-standard parameters of temperature and humidity;
- heat and fire influence (heaters, fireplaces, etc.);
- improper maintenance of the attic stairs;
- violation of operating conditions and excess of the load for which construction is not aimed to (over 160 kg);
- extraneous interference and attempts to repair or modernize the stairs
- warranty does not cover regular maintenance and repair, replacement of parts due to their natural wear and tear.